Privacy Policy

AI Native Limited ("AI Native," "we," "us," or "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

This Policy applies to personal information collected through our website ainative.nz, during the provision of our services (including AI Clarity, AI Capability, AI Confidence, and Specialised Projects), and in our other interactions with you.

By engaging our services or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as set out in this Privacy Policy.

We may collect various types of personal information, including but not limited to:

• Contact Information: Your name, email address, phone number, job title, and the name of your organisation.

• Business Information: Information about your organisation, its operations, strategic goals, challenges, and data relevant to the AI services we provide. This may include information about your employees, customers, or other individuals, which you provide to us.

• Service Usage Information: Information about how you use our services, including access logs, interaction data with our AI Platform (if applicable), and feedback you provide.

• Technical Information: When you visit our website, we may collect your IP address, browser type, operating system, referring URLs, pages viewed, and access times.

• Communication Information: Records of your communications with us, including emails, phone calls, and meeting notes.

• Payment Information: While we typically invoice for services, if direct payment processing is used for any service component, we may collect necessary payment details (e.g., credit card information is processed by our third-party payment gateway and not stored by us).

• Information Provided for AI Services: Data, documents, and other information you provide to us for the purpose of receiving our strategic guidance, training, and implementation services. This may include sensitive information if relevant to the project scope agreed with you. We will take particular care with any such sensitive information.

We collect personal information in the following ways:

• Directly from You:

  • When you fill out forms on our website (e.g., contact forms, registration forms).

  • When you communicate with us via email, phone, or in person.

  • When you engage our services and provide information necessary for us to deliver those services.

  • During workshops, training sessions, and strategic consultations.

• From Your Organisation:

  • Your organisation may provide us with your personal information in the context of our engagement with them.

• Automatically:

  • When you visit our website, we may use cookies and similar tracking technologies (see Section 9: "Cookies and Tracking Technologies").

  • Through our AI Platform and other service delivery tools, we may collect usage and diagnostic data.

• From Third Parties:

  • We may receive information from publicly available sources or third-party service providers where permitted by law (e.g., business directories, professional networking sites).

We use your personal information for the following purposes:

• To Provide and Manage Our Services:

  • To deliver our AI Native Programme, Clarity Sessions, Automations, and Specialised Project services.

  • To set up and manage your access to our AI Platform (for AI Confidence clients).

  • To create strategies, roadmaps, training materials, and other deliverables.

  • To communicate with you about your engagement and provide support.

• To Improve Our Services:

  • To understand how our services are being used and identify areas for improvement.

  • To develop new services and features.

  • For research and analytical purposes (using anonymised or aggregated data where possible).

• For Communication and Marketing:

  • To respond to your enquiries and requests.

  • To send you information about our services, updates, and events that we believe may be of interest to you (you can opt-out of marketing communications at any time).

• For Business Operations:

  • For invoicing and payment processing.

  • For record-keeping and administrative purposes.

  • To manage our relationship with you and your organisation.

• To Comply with Legal Obligations:

  • To meet our legal and regulatory requirements.

  • To prevent and detect fraud or other malicious activity.

We do not sell your personal information. We may share your personal information in the following circumstances:

• With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services (e.g. cloud hosting providers, IT support, payment processors, analytics providers, CRM software providers). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• Within Your Organisation: If we are engaged by your organisation, we may share information relevant to the services with authorised personnel within your organisation.

• AI Model Providers (for AI Native Programme): When you use AI models through the AI Platform, data you input may be processed by third-party AI model providers. We can provide information on these providers and their privacy practices at your request. You are responsible for understanding how these providers handle data.

• Legal Requirements: We may disclose your personal information if required to do so by law, or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation or a request from a government authority.

  • Protect and defend the rights or property of AI Native.

  • Prevent or investigate possible wrongdoing in connection with our services.

  • Protect the personal safety of users of our services or the public.

• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

• Storage: Your personal information may be stored and processed in New Zealand and other countries where our service providers have facilities. We will take reasonable steps to ensure that any international transfers of personal information comply with applicable privacy laws.

• Security: We are committed to protecting your personal information and have implemented appropriate technical and organisational security measures to prevent unauthorised access, use, disclosure, alteration, or destruction. These measures include data encryption, access controls, secure software development practices, and staff training.

• Client Responsibility: While we take robust measures to protect data, you are also responsible for maintaining the confidentiality of any passwords or access credentials provided to you for accessing our services or platforms.

• Data Breach: In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner as required by law.

You have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.

• Right to Correction: You have the right to request the correction of any personal information we hold about you that is inaccurate, incomplete, or out of date.

• Right to Deletion (Limited): In certain circumstances, you may have the right to request the deletion of your personal information.

• Right to Restrict Processing (Limited): In certain circumstances, you may have the right to request that we restrict the processing of your personal information.

• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 13 ("Contact Us"). We will respond to your request within the timeframes required by law. We may require you to verify your identity before processing your request.

Our website may use cookies (small text files placed on your device) and similar tracking technologies (e.g., web beacons, pixels) to:

• Enhance your browsing experience.

• Analyse website traffic and usage patterns.

• Understand the effectiveness of our marketing campaigns.

• Remember your preferences.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly.

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as necessary to resolve disputes.

The retention period for specific types of information will vary depending on the nature of the information and the purposes for which it is processed. When your personal information is no longer required, we will take reasonable steps to securely destroy it or de-identify it.

Our website and services may contain links to other websites or services operated by third parties. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will post any changes on this page and update the "Last Updated" date at the top of this Policy. For significant changes, we may also provide more prominent notice (e.g., by email or a notice on our website). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact our Privacy Officer at:

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AI Native Limited

Attn: Privacy Officer

privacy@ainative.co.nz

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If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand) (www.privacy.org.nz).

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.